Fixed Operations Manager: Curtis Edwards, Valley Toyota – Scion

Curtis has been working in the automotive sector for 34 years and as a fixed operations manager for 3 years.

What attracted you to a career in the automotive industry?
I am mechanically inclined and eventually my mom made me get a job and handed me an ad for the automotive industry.

What kind of environment do you work in?
I work in a fast-paced, customer sensitive, and technically inclined environment.

What do you like most about your job?
Providing leadership to employees produces happy, productive employees, which results in higher sales and customer satisfaction. The automotive sector has been a challenging, enjoyable and rewarding career.

What do you feel are good traits for someone who wants to work as an operations manager?
Work experience in the sector. Also, patience, empathy, a firm-but-fair approach, and a strong understanding of sales generation, profit and controlling expenses.

How do you feel about the future of the automotive sector?
There is a shortage of skilled trades people. I feel we must “grow our own”, which means we need to get potential employees into the sector at the high-school level.

What kind of training and education did you obtain to work in the automotive sector?
I took automotive shop in high school, as well as other electrical and welding courses.