The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitable.
Able to work under pressure
Able-bodied
Effective interacting with others
Interested in mentoring others
Resourceful
Creative
Extroverted
Fond of helping others
Organised
Patient with others
Lot Person (Entry Level Position)
Internal/Junior Service Advisor (Advancement / Entry Level Position)
Service Advisor (Mid-Level Position)
Service Manager / Collision Manager (Advancement / Senior Level Position)
A Service Manager requires technical training in addition to previous work experience. The following training programs are available.